Please choose the correct priority for the optimized handling of the case.
Priority 1 (P1): An existing network is ”down” or there is a critical impact to your business operations.You and QOS will commit any necessary resources around the clock to resolve the situation.
Priority 2 (P2): Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively impacted by inadequate performance of Checkpoint products.
Priority 3 (P3): Operational performance of the network is impaired while most business operations remain functional.You and QOS will commit full-time resources during normal business hours to resolve
Priority 4 (P4): You require information or assistance on CheckPoint product capabilities, installation, or configuration. There is clearly little or no impact to your business operation.
Please report a P1 or P2 incident via phone for a quicker action.